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Customer Services: Mon to Fri 9am-5pm Sales: Mon to Sat 9am-6pm & Sun 11am-5pm Commercial Enquiries: Mon-Fri 9-5pm
Caring for your Set
All of our products are designed to require minimal care and maintenance. However, a bit of TLC can not only retain the quality and comfort of your furniture for years to come but can help ensure they’re ready to be enjoyed at the drop of a hat.
Following these recommendations can help prolong the life of your furniture:
Unpackaging and Assembly
When assembling your furniture we recommend assembling by using hand tools in general and avoiding the use of power tools therefore negating risk of accidental damage. With this in mind we also would advise against opening packaging with knives or scissors as. We advise when moving your new furniture set that you avoid dragging, this can lead to dents and scuffs on the feet ultimately resulting in a potentially unbalanced set.
General Care & Maintenance
Our sets can be left outside all-year-round and are frost, UV and water resistant, however to keep your furniture looking brand new we have a few recommendations.
If your set includes cushions we advise storing them in one of our storage boxes or a cool, dry place preventing moisture build-up, preventing molding over time. Please ensure cushions are fully dry before storing away. You can keep your set looking brand new long after purchase with the addition of a cover to protect your furniture during the off-season. Please ensure your furniture is dry before covering with the furniture cover.
Cleaning
The furniture frames can be rinsed with a hose and a non-abrasive sponge for cleaning.
Spillages should be immediately cleaned with soapy water and non-abrasive cloth.
Refrain from leaving glass objects on glass tops for long periods – the magnification can damage the rattan underneath the glass top.
Fabric
Our UV resistant fabrics will withstand fading however over time you may see the colour adjusting but once it settles in the colour will hold for longer than standard fabrics.
We recommend our Universal Fabric Cleaning Kit for cleaning the fabric components of your furniture.
Rattan
Mix a couple of drops of a mild detergent and warm water, dip a soft cloth into the suds and gently clean the rattan.
For areas that are difficult to reach we advise using the same mix of detergent and water with a soft bristle brush to effectively get between the weaves.
Aluminium
Our aluminium sets are treated to prevent damage from rust after being exposed to the elements.
To keep them in pristine condition we advise regular cleaning. We advise mixing a couple of drops of a mild detergent and warm water, dip a soft cloth into the suds and gently clean the aluminium.
In the event of accidental scratches, for some of our sets we can provide a colour-matching touch-up pen to help restore your set to its original appearance. If this is required, please don't hesitate to contact our customer service team, and we'll be happy to assist you.
Wood
Our wood furniture is pre-treated to make the surface durable for outdoor use, however, should you find water no longer forms droplets on the wood surface but is absorbed directly, we advise re-staining the surface annually to prolong the life of the product.
For regular cleaning we advise mixing a couple of drops of a mild detergent and warm water and using a soft cloth to clean. Ensure it completely dries after cleaning and covering with a furniture cover when not in use.
We recommend inspecting all fixings to make sure the item is secure and stable before use, and checking every 3 months, retightening them, if necessary.
Fire Pits
Your fire pit should be kept dry when not in use. Cover the unit when not in use to prolong the product life.
Once the fire pit is completely cooled down, dispose of ashes appropriately after each use and clean the fire pit completely then cover.
We advise cleaning after each use by mixing a couple of drops of a mild detergent and warm water, dip a soft cloth into the suds and gently clean.
Water Features
We advise regularly removing debris like leaves and twigs.
Clean the surface with a brush to remove algae and mineral buildup, periodically drain the water to thoroughly scrub the basin, and clean the pump by removing it and cleaning any debris from within; consider using a fountain cleaning solution or a diluted vinegar mixture for stubborn grime, and always check the water level and replace it with fresh water as needed.
Parasols
Always ensure you have a weighted base on your parasol to avoid damage.
Parasols should be stored away when not in use and during high wind and extreme weather conditions.
For light stains, clean with a damp cloth or a soft brush. For coarser stains, warm water and a soft sponge will help. After cleaning you should let the parasol air dry fully before closing it again.
Cushions and Throws
Cushions and throws should be stored indoors in a dry, cool place when not in use, not underneath furniture when covered, as they are not weather resistant.
It is also recommended not to store cushions in direct sunlight.
Please refer to the care label on the cushion cover for care and washing instructions.
Fire Pit Inserts
Gas Fire Pits
The fire glass needs to be cleaned separately using soapy water.
The stainless-steel insert and lid can be cleaned with a scotch bright cloth and a mix of mild detergent and water.
Remove and store parts separately when the gas fire pit is not in use.
Take extra care when removing and re-assembling the glass surrounds.
Burning any kind of fuel near products can cause discolouration and should be expected.
We recommend using fire stove paint to touch up any product discolouration caused by heat.
Good to know
Our rattan furniture is carefully handwoven from synthetic all-weather rattan.
Woven tabletops may move during hot weather which is due to the natural expansion of the material – this is perfectly normal, and the rattan will return to its original form as it cools down.
All-weather covers are available to help protect furniture against dust, dirt, and wildlife when not in use.
Our furniture is backed by a 7-year guarantee.
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