Caring for your Set

All of our products are designed to require minimal care and maintenance. However, a bit of TLC can not only retain the quality and comfort of your furniture for years to come but can help ensure they’re ready to be enjoyed at the drop of a hat.

 

Following these recommendations can help prolong the life of your furniture:

Unpackaging and Assembly

When assembling your furniture we recommend assembling by using hand tools in general and avoiding the use of power tools therefore negating risk of accidental damage. With this in mind we also would advise against opening packaging with knives or scissors as. We advise when moving your new furniture set that you avoid dragging, this can lead to dents and scuffs on the feet ultimately resulting in a potentially unbalanced set.

General Care & Maintenance

Our sets can be left outside all-year-round and are frost, UV and water resistant, however to keep your furniture looking brand new we have a few recommendations.

If your set includes cushions we advise storing them in one of our storage boxes or a cool, dry place preventing moisture build-up, preventing molding over time. Please ensure cushions are fully dry before storing away. You can keep your set looking brand new long after purchase with the addition of a cover to protect your furniture during the off-season. Please ensure your furniture is dry before covering with the furniture cover.

Cleaning

The furniture frames can be rinsed with a hose and a non-abrasive sponge for cleaning.

Spillages should be immediately cleaned with soapy water and non-abrasive cloth.

Refrain from leaving glass objects on glass tops for long periods – the magnification can damage the rattan underneath the glass top.

Fabric

 

Our UV resistant fabrics will withstand fading however over time you may see the colour adjusting but once it settles in the colour will hold for longer than standard fabrics.

Rattan

 

When cleaning the rattan we advise using a small brush to effectively get between the weaves and avoiding the use of strong checmicals.

Aluminium

Our aluminium sets are treated to prevent damage from rust after being exposed to the elements. In the event of accidental scratches out customer service team can  be contacted to provide a colour-matching touch up pen so you can restore your set to it's pristine appearance.

Wood

Our wood furniture is pre-treated to make the surface durable for outdoor use, however when you find water no longer forms droplets on the wood surface but is absorbed directly, you should consider re-staining the surface to prolong the life of the product.

We recommend inspecting the components and fixings to make sure the item is secure and stable before use. Retightened them if necessary, ideally check once per season. 

Fire Pits

Fire pit should be kept dry when not in use. Cover the unit when not in use to prolong the product life.

Once fire pit is completely cooled down, pour the ashes and clean the fire pit completely

Clean after each use. Do not use a scrub brush. Dry with a soft cloth.

Turn and tile upside down when not in use to prevent water from culminating.

Water Features

Fire pit should be kept dry when not in use. Cover the unit when not in use to prolong the product life.

Once fire pit is completely cooled down, pour the ashes and clean the fire pit completely

Clean after each use. Do not use a scrub brush. Dry with a soft cloth.

Turn and tile upside down when not in use to prevent water from culminating.

Parasols

Always ensure you have a weighted base on your parasol to avoid damage.

Parasols should be stored away when not in use and during high wind and extreme weather conditions.

For light stains, clean with a damp cloth or a soft brush. For coarser stains, warm water and a soft sponge will help. After cleaning you should let the parasol dry before closing it again.

Cushions and Throws

Cushions and accessories should not be stored underneath furniture when covered and not in use as they are not weather resistant. 

Cushions and throws should be stored indoors in a dry, cool place when not in use.

It is also recommended not to store cushions in direct sunlight.

The majority of cushion covers can be removed and washed. Please refer to the care label on the cushion cover for care and washing instructions.

Fire Pit Inserts

Gas Fire Pits

The fire glass needs to be cleaned separately using soapy water.

The stainless steel insert and lid can be cleaned with a scotch bright cloth and soapy water.

Remove and store parts separately when the gas fire pit is not in use.

Take extra care when removing and re-assembling the glass surrounds.

Burning any kind of fuel near products can cause discolouration and should be expected. We recommend using fire stove paint to touch up any product discolouration caused by heat.

Good to know

Our rattan furniture is carefully handwoven from synthetic all-weather rattan. 

Woven tabletops may move during hot weather which is due to the natural expansion of the material – this is perfectly normal, and the rattan will return to its original form as it cools down.

All-weather covers are available to help protect furniture against dust, dirt, and wildlife when not in use.

Our furniture is backed by a 7-year guarantee.

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