Can my accessories be left outside all year round?
All of our rattan garden furniture accessories are manufactured to be left outside all year round. We must advise that our cantilever parasols should NOT be left outside in adverse weather conditions.
When can I expect delivery?
Delivery is guaranteed within 1-8 working days after purchase providing the product is in stock. Lead times are featured on the website. After the sale has been completed, you will receive a telephone call/email from our transport team within 72 working hours asking you to confirm a date for delivery. On the morning of your delivery, you will receive an ETA text and the driver will also call you 30-60 mins prior to his arrival; unfortunately, we cannot provide any more information on the day so please refrain from ringing the office for more details. If you're not ready to accept delivery, please notify the sales agent at the point of purchase. We may suggest delivering small items via our courier service.
How many different weaves are there?
All of our storage boxes are available in five different weaves excluding those belonging to the New Collections range: Sky, Talia, Salone and Birkin.
How do I care for my accessories?
All of our accessories are practically maintenance-free, however, if your storage box should get dirty, it can easily be cleaned with a non-abrasive cloth and lukewarm soapy water. Alternatively, a power washer can be used. Scatter cushion covers can be washed.
Do any accessories require assembly?
No, with the exception of our storage boxes. We offer a Platinum service for an additional £99.00 where our two-man team will build and position your furniture before removing the packaging for recycling purposes.
Do your accessories come with a guarantee?
Yes, our accessories have a 12-month guarantee whilst our screens have a 7-year guarantee for your peace of mind.
Help, I've purchased an accessory but it doesn't suit my space!
We offer a 30-day money-back guarantee, however, please be aware that the product must be returned to us in a resalable condition before we can issue a refund.