You can now purchase your new Moda furniture and spread your payments with a choice of payment plans to suit your budget. V12 Finance is available on purchases over £450 with credit terms between 6 to 12 months at 0% APR interest-free instalments. Klarna is also available on purchases over £100 with Pay in 30 days or Split in 3 payment options.

And it's really simple to set up. Just select the 'Apply for V12 finance' or 'Klarna' payment options when you checkout and follow the easy process online.
 

* V12's Interest-free credit agreements are available on orders with a minimum spend of £450. Subject to status. Ts&Cs and late fees apply. Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements available on orders over £100. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.




Frequently Asked Questions - V12 Retail Finance

Who can apply for V12 interest-free credit?

  • Applicants must be aged between 18 and 75
  • Be a permanent UK resident
  • Have a valid debit or credit card
  • Have a valid UK mobile number
  • Have a valid email address

Will a credit check be performed?

Yes. A credit check is performed to assess your eligibility and affordability.

Are there limits on how much I can spend?

V12 interest-free credit is available on products/services from £450 to £50,000. Credit is available for 6, 10 or 12 months term agreements.

How do I make my monthly payments?

Payment is collected via a Continuous Payment Authority (CPA). This method uses your long card number, expiry date and three-digit CV2 number. Payments will be collected automatically on the date your instalment is due.

What if I would like to cancel/return my order?

The first step is to contact the retailer directly to cancel your order. If you have already received your order, you’ll need to arrange for it to be returned using the retailer’s returns process. The retailer will then contact us to confirm your order has been returned, so we can issue a refund and cancel your credit agreement.

My application was declined. Now what?

We’re sorry that your application was declined. Unfortunately, we have no influence over the credit decision and we’re unable to find out why your application was denied. V12 is not permitted to share application information with us.

Who can I contact if I need help?

For any questions related to DivideBuy interest-free credit, please contact DivideBuy by email at hello@dividebuy.co.uk or use the live chat facility on their website www.dividebuy.co.uk. For a complete list of FAQs, please click here.

Are there any fees or charges?

No. There are no APR or hidden charges. We do reserve the right to add late payment fees to your account in the event of you missing payments. This is all explained in your credit agreement before you electronically sign at the checkout process.

How can I manage my DivideBuy account?

To manage your account and make payments, you can log in accounts.dividebuy.co.uk

How can I make a complaint?

If you have a product-related issue after your products have been delivered to your home, our Customer Experience team is the best team to contact first. Our experienced Customer Service advisors are here to help, and their aim is to provide the best and quickest solution for you.

Email - hello@modafurnishings.co.uk

Phone - 0161 683 0158

Post - Moda Furnishings c/o Giomani Designs Limited, Redman Fisher Building, Bean Road, DY4 9AQ

 

If you have any issues with your credit agreement after your products have been delivered to your home, you should contact V12 Retail Finance directly, who will help you manage your credit account and resolve any issues or complaints regarding your credit agreement.

Email - customerservices@v12finance.com

Phone - 02920 468 900

Post - V12 Retail Finance, 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ

 

You can find full details of our complaints policy here

What is our Vulnerable Customer Policy?

The purpose of this policy is to ensure that Giomani Designs Limited is treating vulnerable customers fairly. We are committed to identifying, assessing and managing vulnerable customers in accordance with our own defined objectives and policy, as well as any regulations and guidelines set out by our regulators.  We aim to treat all customers, whom we define as being vulnerable, in a fair, clear and respectful manner.

 

You can find full details of our Vulnerable Customer policy here


Frequently Asked Questions - Klarna

Who is Klarna?

Klarna is a global payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.

How does Pay later in 30 days work?

Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or by logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

How does Pay in 3 work?

Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Am I eligible for Klarna?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products, including Pay Later in 30 days or Pay in 3. When you choose Klarna, they will also check the information you provide and your financial situation.

Can I have multiple Klarna orders at the same time?

Yes, you can. If you see Klarna in the payments sections when you go to checkout, then it is available to you. Every time you use Pay Later in 30 days or Pay in 3, Klarna will check to see whether you can use the service again for each additional purchase.

What does Klarna consider when reviewing my application?

Klarna offers Pay Later in 30 days or Pay in 3 based on a number of factors such as the purchase amount and previous order history. If you are 18 or over, you can improve your chances of being offered Pay in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Klarna before does not mean it will be offered for every order. In turn, if your application for Pay in 30 days is denied, it does not mean it will be denied for future orders.

Will a credit search take place?

Yes. When you use Pay Later in 30 days or Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Moda Furnishings or Giomani Designs Limited. All transactions take place through connections secured with the latest industry-standard security protocols.


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About our Lenders:
V12 interest-free finance agreements are provided on behalf of Giomani Designs Limited by V12 Retail Finance Limited. These credit agreements are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Credit is available to permanent UK residents aged 18+, subject to status, any missed payments may affect your ability to obtain credit from V12 and other lenders. Please spend responsibly. V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

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